SHIPPING INFORMATION
Thank you for shopping at pumicestone.shop. We are committed to providing fast and reliable shipping services to ensure your order arrives safely and on time.
Order Processing
- All orders are processed and prepared for shipment on the same business day after payment confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
- Customers will receive a confirmation email once the order has been successfully prepared and shipped.
Shipping Origin
All packages are shipped directly from our fulfillment center located in Spain.
Estimated Delivery Time
- Standard shipping transit time: 2 business days
- Delivery times may vary slightly depending on local courier operations, weather conditions, or customs inspections.
Once your package has been dispatched, tracking information will be provided for shipment monitoring.
Shipping Partners
To ensure efficient and secure delivery, we may cooperate with trusted logistics providers operating in Europe and international regions.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping details at checkout. Orders delayed or lost due to incorrect address information may require additional handling time or charges.
Return & Refund Timeline
- Return requests must be submitted within 30 days after delivery.
- Approved refunds are typically processed within 3 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method used during purchase.
Additional Notes
During high-demand seasons, promotional events, or unforeseen logistics disruptions, slight shipping delays may occur. We appreciate your patience and understanding in such situations.
For further shipping assistance, please contact our customer support team.
