REFUND AND RETURNS POLICY
At pumicestone.shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.
Return Eligibility
Customers may request a return within 30 days from the date the order is delivered.
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Products should be returned with original packaging whenever possible
- Proof of purchase or order confirmation may be required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Situations
The following situations may not qualify for refunds or exchanges:
- Items damaged due to misuse or improper handling
- Products returned after the allowed return period
- Items showing obvious signs of use or alteration
- Orders with missing components or accessories not caused by shipping issues
Refund Processing
Once the returned package is received and inspected, customers will be notified regarding refund approval.
- Approved refunds are typically completed within 3 business days
- Refunds will be issued to the original payment method used during checkout
- Banking institutions or payment providers may require additional time for the funds to appear in your account
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact customer support within 48 hours after delivery and provide relevant photos or order details for verification.
Return Shipping
Customers may be responsible for return shipping costs unless the return is caused by a damaged, defective, or incorrect product.
We recommend using a trackable shipping method for all return packages.
Contact Support
For assistance regarding returns or refunds, please contact our customer service team through the support information provided on our website.
